C.G.C. Groups

These general contract terms and conditions for groups regulate the content of contracts implemented by the Supplier that offers hospitality services with the Customer completed via email, fax or post, and its conditions are unconditionally accepted by the Customer. Without prejudice to the present general terms and conditions, it is however possible to stipulate specific agreements.

Application of group rates
A group must be composed of minimum 20 members (excluding the bus driver) in order to benefit from the group rates.

Complimentary
One complimentary person is granted for every 25

Reservations
Availability can be communicated via telephone, however, without commitment on behalf of the Hotel. This information does not bind the Hotel until a written request has been received or the Hotel has sent a letter of confirmation. A booking is considered an option until a payment on account, or full payment, has been received.

Account
A payment on account of 30% of the total price must be made on reservation. If such payment is not effected within 5 days from issue of the confirmation, the Hotel reserves the right to cancel the booking without prior notice. Payment of the total invoice must be made in full if the booking is made less than 15 days from arrival of the group. Booking will only be considered confirmed after having received full payment of each service booked. Any delay in payment with regard to the aforesaid scheduled dates shall give the Hotel full right to cancel the reservations and shall immediately terminate this contract as a result of the Customer being at fault, retaining the sums already paid.

Changes and cancellations
Any booking changes and cancellations, whether in whole or in part, must be communicated to the Hotel immediately, and must be confirmed in writing. The Hotel will make all changes according to availability at the time. Should the Hotel be unable to meet the request, the client will be informed accordingly.

Penalties
Since it is understood that the members of the group, after partial cancellation of the bookings made, for any reason, must be at least the number described in the contract, meaning 20, the Client undertakes the following conditions.
Request made more than 15 days prior to arrival:
• for cancellations and booking changes that involve less than 10% of the total services* booked, no fees will be requested.
• for cancellations and booking changes that involve more than 10% of the services* booked, the Client will be duty bound to pay 50% of the price of the services* booked of the first day of the beds cancelled.
Request made between 15 and 3 days prior to arrival:
• for cancellations and booking changes that involve more than 10% of the total services* booked, the Client will be duty bound to pay the full price of the services* booked of the first day of the beds cancelled.
Request made in the 3 days prior to arrival, or no show:
• Full payment of the services* booked shall be due.
* Services = board and accommodation

Reimbursement of payment on account
The confirmation payment is never reimbursed.

Payments
The invoice must be paid in full prior to the group’s arrival.
If, for whatever reason, the invoice has not been paid, access to the rooms will be denied to the group.
If payment has been made in the 7 days prior to arrival, the group leader must provide reception with a printed copy of the bank transfer indicating the total amount and bank details of the payment.
All invoices are in Euro and must be paid in Euro.
Any extras must be paid at reception before departure.

Payment Method
Bank transfer to:

Hotel Domus Pacis Assisi
P.za Porziuncola, 1 – 06081 S.M.A. Assisi (PG)
c/o CASSE DI RISPARMIO DELL’UMBRIA
FILIALE DI ASSISI RIVOTORTO
IBAN= IT29X0631538273000000025009
Foreign transfers: BIC / SWIFT = CRSPIT3S

Post office money order to:

Hotel Domus Pacis Assisi
P.za Porziuncola, 1 – 06081 S.M.A. Assisi (PG)
c/o post office of Santa Maria degli Angeli (PG)

Availability of rooms and end of stay
• Arrival (Check-in): rooms are available from 2 p.m. to 11. p.m., unless otherwise agreed upon.
• Departure (Check-out): rooms must be vacated by 10 a.m., unless otherwise agreed upon.

Rooming list
The client is in charge of sending the final list of guests as soon as possible and, in any case, not later than 14 days prior to arrival.

Series of groups
A deposit, which is equivalent to the amount due for the first group, to confirm the series of groups must be paid as soon as the contract is confirmed. This permanent deposit will be deducted from the last invoice.

Claims
Despite the dedication and commitment of Hotel Domus Pacis, the Client may deem it necessary to make a claim with regard to the Hotel’s services. Claims are made directly to the Hotel’s Management during the stay. The claim will be treated with maximum attention. If the Client is not satisfied with the way in which the claim is handled, and the proposed solution is unsatisfactory, the Client shall have 10 days from departure from the hotel to present an official claim.

Place of fulfilment and court of competent jurisdiction
The place of fulfilment of the contract is the registered office of Hotel Domus Pacis.
The court of competent jurisdiction is where Hotel Domus Pacis is registered.
The Contract stipulated between Hotel Domus Pacis and the Client is exclusively regulated by Italian law. The court of competent jurisdiction is where Hotel Domus Pacis is registered.

HOTEL DOMUS PACIS
P.za della Porziuncola, 1
06081 S.M.A. ASSISI (PG)
tel. +39 075 8043530
fax +39 075 8040455
url: http://www.domuspacisassisi.com
email: info@domuspacisassisi.com